Effective date: April 15, 2024
Sonali e-Wallet ("us", "we", or "our") operates the Sonali e-Wallet mobile application (the "Service").
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
We collect several different types of information for various purposes to provide and improve our Service to you.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data ("Usage Data").
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Sonali e-Wallet uses the collected data for various purposes:
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Bangladesh and choose to provide information to us, please note that we transfer the data, including Personal Data, to Bangladesh and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Sonali e-Wallet will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Sonali e-Wallet may disclose your Personal Data in the good faith belief that such action is necessary to:
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
At Sonali e-Wallet, we prioritize the safety and security of our customers' data. When customers register their e-Wallet accounts based on their account information, we implement stringent measures to ensure the protection and privacy of their data. Furthermore, we provide a seamless process for users to close their accounts, which can be done from any Sonali Bank branch. Here are the key data safety practices we employ:
Data Encryption:All customer data transmitted and stored within Sonali e-Wallet apps is encrypted using industry-standard encryption protocols. This includes data both during transit and at rest. Encryption adds an additional layer of protection, ensuring that even in the event of unauthorized access, the data remains unreadable and unusable.
Three-Factor Authentication:To enhance account security, Sonali e-Wallet implements a robust three-factor authentication mechanism. This includes device binding, where the user's account is associated with their registered device(s). Additionally, a unique Personal Identification Number (PIN) is required, along with a One-Time Password (OTP) sent to the user's registered mobile number. These multiple layers of authentication minimize the risk of unauthorized access to user accounts.
Secure Account Closure:We understand that users may wish to close their Sonali e-Wallet accounts for various reasons. To ensure the security of this process, we have established a secure account closure procedure that can be initiated from any Sonali Bank branch. Users will be guided through the necessary steps to verify their identity, ensuring that only authorized individuals can close their accounts.
Data Minimization and Purpose Limitation: We follow the principle of data minimization, collecting and storing only the necessary information required to provide the Sonali e-Wallet services. We do not retain any unnecessary or excessive user data. Additionally, customer data is strictly used for the purpose of providing and improving the e-Wallet services, and it is not shared with any third parties without explicit user consent, except where required by law. Regular Security Audits and Updates:Sonali e-Wallet undergoes regular security audits to identify vulnerabilities and ensure the effectiveness of our security measures. We promptly address any identified issues and proactively update our systems and infrastructure to stay ahead of potential threats.
User Privacy and Consent:We respect user privacy and adhere to applicable data protection regulations. Sonali e-Wallet operates in compliance with relevant laws, such as the General Data Protection Regulation (GDPR) and local data protection regulations. We obtain user consent for the collection, processing, and storage of their personal data, and provide clear and transparent privacy policies to inform users about their rights and how their data is handled.
Employee Access Controls:Access to customer data within Sonali e-Wallet apps is restricted to authorized personnel with a genuine need for access to provide customer support or improve the service. We enforce strict access controls, regularly review access permissions, and maintain comprehensive logs to monitor data access and detect any unauthorized activities.
Continuous Monitoring and Incident Response:We employ advanced monitoring systems to detect and respond to any potential security incidents. In the event of a security breach or data compromise, we have established incident response protocols to ensure immediate containment, investigation, and notification, if necessary, as per legal obligations.
Sonali e-Wallet is committed to maintaining the utmost data safety and privacy for our customers. By implementing robust encryption, three-factor authentication, and secure account closure procedures, we aim to provide a secure and trustworthy platform for managing financial transactions. We continually strive to enhance our data safety practices and keep our customers' trust by prioritizing their privacy and security.
If you have any questions about this Privacy Policy, please contact us: